Deckset support

Support center

Find answers to common questions below. If you still need help, email our support team.

Common questions

Frequently asked questions

Answers about licenses, purchases, files, and the Mac and iOS apps.

Deckset cannot open .md files macOS

In rare cases, a corrupted macOS Launch Services Register can stop Deckset from opening .md files and show a ‘Deckset cannot open files in the “markdown document” format’ error. Follow these instructions to fix it.

What’s your refund policy? macOS

Our goal is to handle refunds fairly. If you’re unhappy with Deckset, email us at support@deckset.com and we’ll work with you to resolve the issue.

Can I use my license on more than one computer? macOS

Yes. One personal license lets you use Deckset on up to four computers that you own. If you need licenses for a company or another setup, please get in touch.

Where can I find the End User License Agreement (EULA)?

Read the Deckset End User License Agreement.

I’m having trouble activating my license macOS

You may have exceeded the number of activations allowed by your license. Email us at support@deckset.com with your license code.

Who handles my purchase? macOS

Paddle, our merchant of record, handles the entire purchase process. Our EULA applies.

Can I use my Mac license on iPhone or iPad? Mac + iOS

No. Deckset for iPhone and iPad is a separate purchase. Learn more about the iOS app.

Can I use my existing presentations on iPhone or iPad? iOS

Yes. Convert the presentation to a Text Bundle before opening it in the iOS app. Text Bundle files keep media such as images, GIFs, and videos with the presentation.

Can I use my themes from the Mac app? iOS

Yes. Export your existing themes and open the file in the iOS app. Theme customizations work on iPhone and iPad, and you can also export a theme from the iOS app and import it on your Mac. The iOS app does not currently support editing every theme setting, so please let us know if something you need is missing.

Can I open Text Bundle files in the Mac app? macOS

Yes. The Mac app supports Text Bundle files. Click the Edit button, or press Cmd + E, to open the underlying Markdown file in your favorite text editor.

Does Deckset for iPhone and iPad have an educational discount? iOS

Yes. If you have already filled out the educational discount form, email us at support@deckset.com. Otherwise, fill out the form and we’ll get back to you.

More places to look

Documentation and release notes

Community

Join the Deckset Discord

Ask questions, share your presentations, and meet other people who use Deckset.

Join the Discord
Ask questions
Use the topic channels to ask the community and our team for help.
Share ideas
Share presentations, themes, and examples with other speakers.
Follow updates
We share betas, release plans, and product news here.

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